ASP : Customer Support : inTouch Help Desk Script

Script: inTouch Help Desk Script

Script Demo: inTouch Help Desk Script Demo

Description: inTouch WebDesk provides a web-based problem resolution software that includes a knowledge base. This is a completely web based support system that works with My-SQL or Access (you can easily migrate to MS-SQL) offering a user friendly interface that can be customised. You can change the colour scheme, multi language support - each user can view the help desk in the language of their choice and new langauges can be easily added. The knowledge base can easily be supplemented with resolved tickets or specifically designed FAQ's. The software provides a logical and flexible workflow - when you view tickets you can easily follow the updates and resolution. Due to the vast customization available the inTouch WebDesk is suitable for any website whatever you offer and any size business. You can create your own custom fields, set what information to collect, set how you want information displayed, create dynamic emails, send out group emails, set up departments to handle specified ticket types, set welcome messages for users. Rich Text Editing is available throughout whether creating a ticket or setting messages. Users can also submit and update tickets by email without ever visiting the website and all this is automatically handled by the software. There are a variety of options available to customise the software to your business needs. inTouch Webdesk is a powerful yet user friendly CRM system offering features you would expect to only find in much more expensive web based Help Desk systems. Don't be fooled by other companies who have copied my code and are trying to resell a poor version of inTouch WebDesk (they are listed on this site). Full technical support is offered and free updates for 1 year. Continuing updates are available for a small price. Setup is very easy, you can be up and running within 10-20 minutes.

Author: intouch

Version: 2.5

Price: Free/€45.00

Supported Systems: IIS

Screenshot Link: inTouch Help Desk Script Screenshot

Last Updated: 2004-06-13

Rating: